We will shortly be coming to an end of our second contract with Newport City Homes at the end of this September 2013. We would like to thank all those at Newport City Homes and its Tenants for making us so welcome. We would specifically like to wish the Property Services team which we have managed all the best in the future.
Newport City Homes
We have worked with Newport City Homes on two continuous long contracts managing the R-Design (Transformation) as well as interim management of their Property Services. PMCDE are used by many of our clients to deliver dual roles which we specialise within.
“PMCDE has brought a wealth of experience to our association at a critical time of change. Working with our property services team, they have helped us to better understand our service delivery so that we can plan our improvement over the long term. We would be happy to work with PMCDE again in the future”.
PMCDE are now working in partnership with KCTMO another housing consultancy which allows us to provide even more services and scope to our current and future clients. These continue to be exciting times for PMCDE and we are delighted to be forging new partnerships allowing us to do more projects around the UK.
Gil Komur our Senior Associate is currently working on a project with KCTMO in setting up an internal Repairs company. The project not only involves developing new processes but implementing three new IT systems to deliver the repairs service, these systems are DRS formely known as Optitime a dynamic scheduling tool, Open contract, a contracts management system and Keyfax,a diagnostic tool for Customer services to diagnose the repair accurately at the point of call. Gil Komur is also working with KCTMO Customer Services Centre to deliver a change programme that will ensure processes are in place to deliver high quality customer focused ‘one stop’ shop.
PMCDE have been commissioned by Newport City Homes to manage their property services which includes repairs, empty properties and estates management at a time of major transformation. This is the second welsh commission with previous contracts being delivered for Cardiff City Council.
The contract is based on service redesigns for all areas and brings PMCDE specific experience in service transformations to the forefront.